The Verbal Escalation Continuum

Verbal Escalation Continuum

Adapted from CPI’s, Non-Violent Crisis Intervention

Questioning

2 Types of Questions:                                                   2 Types of Interventions:

*Information Seeking                                                   *Answer the Question

*Challenging                                                                *Redirect

Refusal

***WARNING:  This is the entry point into a power struggle…Don’t pick up the rope!***

Characterized by:  Noncompliance, slight loss of rationalization

Intervention:  Set Limits

3 Keys to Setting Limits:

*Reasonable – this requires a case-by-case, kid-by-kid approach

*Simple – complexity can throw fuel on the fire

*Enforceable – you have to be able to follow through

Release

Characterized by:  Acting out, emotional outburst, loss of rationalization, screaming, swearing, high energy output.

2 appropriate interventions for the release:

*Allow the person to vent

*Remove the audience (use your best judgment)

Intimidation

Intervention:  Take a few steps back (proxemics)

GET HELP!!!

Tension Reduction

Characterized by:  A drop in energy, occurring after a crisis situation

Intervention:  Therapeutic Rapport, re-establish rational communication with the individual

Image from:   www.dadcentric.com